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Requirement for returns

Can I return my order if I change my mind?

We know you will love our products, but for any reason you are unhappy or change your mind about our products, you can return them to us within 7 days from date of purchase. The products must be in their original re-saleable condition with tags on and in their original packaging. Products must not have been washed or used.

Please contact us at hello@kideroo.co.za to arrange for a refund, exchange or credit note. Please include your order number and product description in the email together with the reason for return.

As Kideroo is not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes. Please note that all returns will need to be shipped and handled at your own cost.

We do not refund, exchange or issue credit notes on sale items and gift vouchers.

Please note that we DO NOT currently offer exchanges for international orders however we will gladly refund your purchase to your original method of payment.

Can I return my order if my products are faulty or damaged?

If your product is deemed to be faulty or be of an unacceptable quality, please contact us at hello@kideroo.co.za within 7 days of receipt and we will gladly accept your return. We will either refund in full or exchange the same product for another new one, subject to availability. We will also gladly exchange with another product of your choice that is of equal value.

Unfortunately, we cannot accept any returns (including faulty or damaged products) after 7 days of receipt.

What costs do I bear if I want to make a return?

You will need to cover postage costs for ‘Change of mind’ returns. However, Kideroo will reimburse for return postage of any product deemed to be faulty or damaged within the 7 days return period.

When will my return be processed?

If your returned products are in their original condition with tags on and in their original packaging, we will process your refund, exchange or credit note within 3-5 working days. We will send you an email to inform you once it has been processed. Please allow 3-5 working days for the refund to show in your account. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.